For more than 130 years, our loyal guests and employees at Accor properties across North & Central America have entrusted us with their care and safety. We have a long-standing tradition of setting new benchmarks for service excellence in our industry and today is no different.
As we navigate through this unprecedented moment in our history, we remain deeply committed to the well-being of our Accor family. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are.
Today, this means keeping our guests and employees safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry, validated under the new global ALLSAFE Cleanliness label.
Our new operational standards have been developed and vetted by a team of expert advisers, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisers to the CDC – to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19.
At each touch point along the guest journey through an Accor property, extensive measures are being taken to protect our guests and employees, including physical distancing; mandatory screening for all guests and employees, which may include a temperature check; masks will be worn by all employees; a 48-hour “settling period” for occupied rooms post-departure; increased frequency of cleaning & disinfecting, with a focus on high-touch points; and continued use of EPA registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19.
Hands-on training for all employees, dedicated on-property roll out committees, and a formal ALLSAFE audit program, executed by the Group’s operational experts and third-party auditors, ensure initial and continued compliance at all hotels across North & Central America.
To further strengthen our hotels’ commitment to the care of all who visit, Accor has announced a groundbreaking strategic partnership with AXA, a global leader in insurance, offering medical support to guests across the 5,000 Accor hotels worldwide. Guests will benefit from AXA’s most recent advances in tele-medicine through free access to medical tele-consultations, as well as access to AXA’s extensive medical networks, with tens of thousands of licensed healthcare professionals. Rollout is expected as soon as July 2020.
As we welcome our friends, family and community to the Sofitel Washington DC Lafayette Square, please be assured that we are looking ahead, through and past the COVID-19 pandemic, to ensure that our valued guests and employees will always be looked after with the highest degree of safety, care and comfort.
For additional information on our commitment to helping our Accor community stay safe and stay well, please visit ALLStayWell.com.
In order to help travelers book with confidence, flexible rates are always available for booking, allowing change or cancellation up to 24 hours in advance of arrival. For guests who have booked a non-flexible rate directly with Accor for travel through September 30, 2020, we have adopted more flexible modification and cancellation policies to help our guests and clients shift their travel plans as needed.
-The General Manager